WeRun

Support

Need help? Email hello@werunapp.app. We usually reply within two working days. Tell us your phone model, your watch, and what you were trying to do.

Connect your watch

WeRun has no separate account or website login. You connect each watch service from inside the app, and the watch maker asks for your permission on its own sign-in page.

Open WeRun on your phone.
Go to Settings, then Your watch, and pick your watch brand.
Tap Connect. The watch maker's sign-in page opens.
Sign in there and allow WeRun access. WeRun never sees your password.
You're sent back to WeRun, which shows Connected. New runs arrive within a few minutes of syncing your watch.

Watch	Runs into WeRun	Workouts onto the watch
Garmin	Connect with Garmin (automatic)	The WeRun Connect IQ watch app, or your Garmin calendar
COROS	Connect with COROS (automatic, when available), or share a run file from the COROS app	Your COROS training calendar (when available)
Polar	Connect with Polar (automatic, when available), or share a run file	Calendar file
Suunto	Connect with Suunto (automatic, when available), or share a run file	Calendar file
Samsung Galaxy Watch, Google Pixel Watch, Fitbit	Health Connect on your phone	The WeRun Wear OS watch app (Samsung and Pixel)
Just your phone	WeRun records with GPS	Spoken coaching on your phone

Disconnect or delete your data

Disconnect a watch service: in WeRun, Settings, Your watch, Disconnect. Our server deletes everything it holds for you within 24 hours, usually at once.
From the watch maker's side: removing WeRun in your Garmin, COROS, Polar or Suunto account settings has the same effect.
Everything in the app: Settings, Erase everything. Your plan and runs live on your phone, so this removes them for good.

Common problems

A run hasn't arrived

Sync your watch with its own app first (Garmin Connect, COROS, Polar Flow or Suunto). Then open WeRun and pull down on Today to check for new runs.

"Not connected" after signing in

Make sure you allowed every permission on the watch maker's page, then try Connect again. If it keeps failing, email us with the time you tried.

Workout not on the watch

Garmin: open the WeRun watch app after sending. Samsung or Pixel: keep the watch near the phone with Bluetooth on.

Missing route or heart rate

With Health Connect, allow WeRun to read exercise routes and heart rate in Health Connect's settings.

Contact

hello@werunapp.app

TrenForgeApps, Crestwood, Illinois, USA